Idk what type of math this is, but would welcome guidance

[fu5i0n]

I have a question,

If I worked in a call centre where 600 calls were analyzed for quality, and of the 600, 11 passed, and of the 11 passes, 2 were mine.

What percentage would I have exceeded the average employees' for quality?

 

[Otis]

[By] what percentage would I have exceeded the average employees' [quality percentage]?

In order to talk about the 'average' employee rating, we first need to know:

1) How many employees worked to answer those 600 calls?

2) How many calls did each employee handle?

3) Of the 11 quality calls, how many did each employee achieve?

… Idk what type of math this is …

Percents and percentages (with known numbers) falls under 'arithmetic'.

For example, if you handled 95 calls and 2 of them were deemed 'quality calls', then 2.1% of your calls were quality calls.

2/95 × 100 = 2.1 (rounded to the nearest tenth)

?

 

[LCKurtz]

600 calls and 11 of them "passed"? No matter how many employees there are, that call center needs to be shut down (just in case your question isn't actually academic).