I don't see anywhere where the height and diameter of the can is given! Am I missing something?
Without that, I would call the height of a single can "h" and the diameter "d" and calculate everything sin terms of h and d. Each can will sit in a rectangle with dimensions "h by d by d". Any box contain 12 cans will have volume $12hd^2$ but the surface area will depend upon how the cans are positioned.
Following Dr. Peterson's suggestion, if the cans are set "3 by 4" then the length of the box will be 4d, the width 3d, and the height h. Such a box will have a top and bottom "4d by 3d". What is the area of such a rectangle? Two of the sides will be "4d by h" and the other two will be "3d by h". What will be the total area? (Don't forget that there are 2 of everything!)
If, instead, the cans are set in tw layers, each "2 by 3" you will have a rectangle with top and bottom of "2d by 3d", two sides of "2d by 2h", and two sides "3d by 2h".